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Customer Support


Context Help

If you lose your way inside our hosting Control Panel, the very first thing you should do is click the Help button, which is visible on each page. A pop-up window will show up. It contains elaborate info about all the operations that you can perform on the given page. Each pop-up window appears on the same page so that you can swiftly get back to your work.

Video Tutorials

We have a rich range of educational video clips demonstrating how to work with our Control Panel. They're meant for those of you who would like to see how things are getting done instead of just reading articles. In this way, everyone can swiftly get to know our Control Panel by merely watching our step-by-step instructional videos.

F.A.Q.

If you can't discover the answer you are looking for, examine our extensive FAQ database, which covers questions asked by actual persons and offers real solutions. We regulary update our FAQ database with new articles in an attempt to cover all the new additions and innovations associated with our system.

Ticketing System

If you still can't find the solution you searching for in the FAQ database either, you can get in touch with our excellent team of technical support engineers available 24/7/365 and eager to help you with any issue. Each support ticket you open will be responded to within sixty minutes (the average trouble ticket response time being just 20 minutes), so you will not have to wait a long time to get an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 182259

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com